Frequently Asked Questions
Reservation
Our Siwa trip packages include transportation (round trip), accommodation (hotel stays and camping options), meals, guided tours, and visits to key attractions like Cleopatra's Spring, the Temple of the Oracle, Salt Lakes, and more.
We offer trips of various durations, including 1-day, 3-day, 4-day, and 6-day packages and more packages you can explre in our plans. You can choose the one that best fits your schedule and preferences.
Yes, transportation is included in all our packages. We provide comfortable buses or private cars depending on your group size, ensuring a safe and pleasant journey.
Yes, all meals are included. We offer a variety of traditional Siwan dishes and international options, depending on your package. Special dietary requests can be accommodated with prior notice.
Absolutely! We offer personalized trips tailored to your interests. Whether you want more adventure, relaxation, or specific visits, just let us know, and we’ll adjust the itinerary.
Yes, Siwa is a safe and peaceful destination. We ensure all trips are guided by professional and experienced local guides, and we follow all safety guidelines to make your trip comfortable and secure.
We recommend bringing comfortable clothing, sunscreen, a hat, sunglasses, a camera, and personal items such as medications. If you're camping, make sure to bring a light jacket for cooler desert evenings.
We offer both group tours and private trips. If you prefer a more intimate experience, we can arrange a private trip tailored to your needs.
The best times to visit Siwa are during the cooler months, from October to April. The summer months can be very hot, especially in the desert.
No, you will not need to pay any additional amounts for the trip program, except for any special requests only.
Yes, if you’d like to extend your stay, we can help arrange additional nights at your hotel or suggest other activities to enjoy.
Payment and Cancellation
We accept various payment methods, including bank transfers, instapay transfer, e-wallet transfer and cash in our office. Once you choose your trip package, you'll be guided how to pay and confirm your reservation.
Yes, a deposit is required to confirm your booking. The deposit amount varies depending on the trip package. The balance is due before the trip starts, typically 7-10 days prior to departure.
Yes, you can reschedule your trip. However, changes are subject to availability, and a rescheduling fee may apply depending on the time of request and the trip package.
If we need to cancel the trip due to circumstances beyond our control (such as extreme weather or safety concerns), you will be offered a full refund or the option to reschedule your trip.
Once your payment is processed and your booking is confirmed, you will receive a message with your booking details, itinerary, and payment receipt. If you opted for a deposit, we’ll also send you a reminder of the remaining balance.
Our cancellation policy varies based on the timing of your cancellation:
- Cancellations made 15+ days before departure: Full refund minus a small processing fee.
- Cancellations made 7-15 days before departure: 50% refund of the total trip cost.
- Cancellations made less than 7 days before departure: No refund.